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Technical Customer Manager

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  • Location: Santander (Spain)
  • Contract: Permanent
  • Working day: Full time
  • Sector: Logistics, freights and trading
  • Vacancies: 1
  • Discipline: Management
  • Work modality: Hybrid

Smart Data Services - Fagor Electronica

Smart Data Services is a company located in Santander, with more than 25 years of experience in the telematics sector, specialized in providing other companies with software solutions focused on transport and logistics management, which belongs to Fagor Electrónica.

We specialize in helping companies to be more competitive by helping them to make the right decisions, thanks to the data that you will obtain with our customized software solutions.  We accompany companies from the beginning until we find a solution that best suits the needs with the best technology and always based on data.

 

Job description

Are you passionate about technology and customer service, and want to be part of a constantly evolving technological environment?

At Smart Data Services (SDS), a subsidiary of Fagor Electrónica specializing in technological solutions for fleet management and smart data, we are looking for a Technical Customer Manager to lead technical customer management, ensuring compliance with the defined SLA (Service Level Agreement).

What will your mission be?

You will be responsible for the technical management of customers, playing a key role in their coordination, development, loyalty, and satisfaction.

️ What will you do on a daily basis?

  • You will lead and execute assigned technical tasks, ensuring customer satisfaction by complying with the defined SLA.
  •  You will master the products, technologies, and sector of Smart Data Services.
  • You will collaborate with customer managers with the aim of improving the customer experience.
  • You will propose improvements in operational processes and functional tools.

What do we offer?

  • Be part of a team with a strong focus on customer service and technological development.
  • Stability, professional development, and a cooperative and innovative environment.
  • A project with an impact in a sector undergoing digital al transformation.

Requirements

  • Academic background: Advanced vocational training in electronics or telecommunications.
  • Experience in similar environments.
  • Knowledge of the transport/logistics sector and IT technologies.
  • Languages: English level B2. Other languages will be valued depending on the market.
  • Proficiency in tools such as SAP, CRM, and office automation.
  • Proactive, achievement-oriented, with experience in quality tools and problem solving.
Job closed
  • Location: Santander (Spain)
  • Contract: Permanent
  • Working day: Full time
  • Sector: Logistics, freights and trading
  • Vacancies: 1
  • Discipline: Management
  • Work modality: Hybrid
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